Welcome to COSMOASTRA!
We’re dedicated to delivering your order quickly and keeping you informed at every stage. Please review the details below to understand our shipping options, processing times, and related policies.
FREE SHIPPING on all orders!
All orders are shipped via USPS or UPS.
Orders are processed within 1–3 business days after purchase.
Once your order ships, you’ll receive a confirmation email with tracking details.
For pre-orders, please allow additional time for restocking and shipment.
Once your order has been processed and shipped, standard transit time is typically 5 to 7 business days via USPS/UPS Ground, depending on your location.
Total Estimated Delivery Time (from the time of purchase to delivery): 6 to 10 Business Days.
We currently ship only within the United States.
If you receive a damaged item or are missing part of your order, please contact us immediately at support@cosmoastra.com within 7 days of delivery. We will work quickly to resolve the issue.
Lost or Stolen Packages: All orders are shipped via USPS or UPS with tracking. While legal responsibility transfers to the carrier once the package leaves our warehouse, we are committed to assisting you. If your order is lost or stolen, please file a claim directly with the carrier. We will provide you with all necessary documentation and information to assist you with your insurance claim.
You can contact the carriers directly:
USPS: (800) 275-8777
UPS: (800) 742-5877
Please double-check your shipping address before submitting your order. CosmoAstra is not responsible for lost or delayed packages caused by incorrect or incomplete addresses.
If you need to update your delivery address, contact us promptly at support@cosmoastra.com, and we’ll do our best to assist before the order ships.
Our Shipping Policy may be updated periodically. Any changes will be reflected on this page.
If you have any questions or concerns about your shipment, please contact our customer service team at support@cosmoastra.com.
Thank you for choosing COSMOASTRA! We appreciate your support.
